Return & Exchange Procedure
Top : Returns & Exchanges
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000018 |
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4.2 / 5.0
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How can I initiate a return/exchange?
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Return & Exchange Procedure
- Request a Returned Merchandise Authorization number (RMA#) by submitting an inquiry to "Returns & Exchanges" (Contact Us -> Returns & Exchanges).
Packages without a RMA# will not be accepted for refund/exchange. Security tag(s) must be attached to item(s) returned.
- Enter the details of the item(s) you would like to return or exchange in the "Body" of the ticket.
- Complete the Return Form (see below), with the RMA# provided in your RMA email.
- Place the returning item(s) along with all original shipping documents and packaging in a box.
- Clearly print your name, address, and RMA# on the outside of your returning package.
- Send the package to us by FedEx, UPS, or United States Postal Service (USPS) with Delivery Confirmation, insure the package for the full invoice amount and retain your receipt. JustMetal will not be responsible for item(s) damaged or lost while shipping.
- Do not write JustMetal, jewelry, or other luxury-related words anywhere on the package, as this invites theft.
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