JustMetal is pleased to offer you a thirty (30) day return policy on all purchases.

We want you to be absolutely satisfied with your jewelry. If within 30 days of your purchase you're not completely satisfied, return it for a refund of the purchase price (less applicable fee, subject to conditions outlined in the next section).

All returns and exchanges are subject to the following rules:

• Refund is issued in the same form of payment that was initially used to purchase the item. Refunds on purchases made with a credit card will only be credited to the same card.
• Packages without a RMA number will not be accepted for refund/exchange.
• Return/exchange MUST be returned within 30 days of date of original invoice.
• Each item returned must be in its original condition. Item must be brand new, unworn and undamaged. Security tag must be attached to each item.
• A flat rate restocking fee of $5.95 applies to a refund.
• Restocking fee will be waived for exchange of another item of equal or greater value.
• Item showing signs of wear will not be accepted for refund/exchange and will be returned at customer's expense.
• Any alterations to an item will not be accepted for refund/exchange. Alterations include, but not limited to, engraving, change of finishing, and resizing.
• Custom orders cannot be refunded/exchanged unless there is an error on behalf of JustMetal.
• All sales are final for clearance items as marked on the website.
• All Free Gifts with purchase must be returned with products which are to be refunded. Refunds are not granted to products which are not returned with the free gift.
• JustMetal will refund shipping and handling charges if the return is a result of our error.